Due to a new way of working and successful use of telephone consultations and video consultations you will now be offered a telephone consultation with a GP as the first point of call. The GP will then decide if you need a video consultation or a face to face appointment if deemed necessary.
Please do not ask the receptionist to book a face to face appointment.
Melrose Surgery has a Zero tolerance policy and we will not tolerate any verbal abuse to any staff member. Any patient who shows abusive behaviour towards our staff will leave us with no choice but to remove you from our list..
Please note all of our calls are recorded.