Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Important Patient Information
- New
30/03/2020
Our practice is collaborating with NHS Business Services Authority (NHSBSA) which is providing NHS numbers for those patients that may be suitable for electronic repeat dispensing prescriptions. The information is obtained from NHS prescriptions subm Read more
Wellbeing Newsletter - Coping with Covid-19
- New
20/03/2020
Please read this useful Wellbeing Newsletter from the Wellbeing Service, with information and guidance on how to cope with Covid-19: Wellbeing Newsletter - Covid 19 Read more
Coronavirus Information Videos
- New
20/03/2020
How to Self-Isolate Symptoms How Long to Stay at Home Read more
Suspension of Online Booking
- New
18/03/2020
In view of Coronavirus, we have suspended on line appointment bookings. We have moved to a telephone triage appointment system for the Doctors. If you need to see the doctor, please ring the surgery where we will arrange a telephone triage call fo Read more
Suspension of Online Appointment Bookings
- New
18/03/2020
In view of Coronavirus, we have suspended on line appointment bookings. We have moved to a telephone triage appointment system for the Doctors. If you need to see the doctor, please ring the surgery where we will arrange a telephone triage call fo Read more
Smear Test Meeting 11/03/2020
02/03/2020
Asthma Information
20/11/2019
Flu Vaccinations
20/11/2019
Primary Care Network
11/10/2019
Merger
02/10/2019
New Services - First Contact Practitioner (FCP)
19/08/2019
Prescribing of over the counter medicines is changing
20/02/2019
February Carers Hub Newsletter 2019
02/01/2019
Extended Access Available Now
25/09/2018
New Patients
12/01/2018

Melrose Surgery

Melrose Surgery
CQC Inspected and Rated
Good

Melrose Surgery

Melrose Surgery is currently OPEN.

Eldon Road is currently OPEN.

Melrose Surgery

News

Melrose Surgery

Melrose SurgeryCQC Inspected and RatedGood

Melrose Surgery

Melrose Surgery is currently OPEN.

Eldon Road is currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Melrose Surgery

News

Melrose Surgery
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):