Reception and enquiries
Reception and enquiries
How can we help you?
Getting help with
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Get immediate help with minor illnesses and injuries:
Pharmacists can also advise on minor illnesses and injuries:
Alternatively you can visit your nearest Minor Injury Unit:
103 Broad Street Mall,
Tel: 0118 902 8300
08.00am – 20.00pm
Thatcham, RG18 3AS
Tel: 01635 273508
8.00am – 22.00pm
Eastern Gate, Brants Bridge,
Tel: 01344 551 100
8.00am – 20.00pm
Please remember that A&E departments deal only with genuine life-threatening emergencies. Less severe injuries and illnesses can be treated in urgent care centres or at minor injuries units (MIUs).
If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.
How can we help you?
For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.
Visit a Pharmacist
- No appointment necessary
- Many pharmacists have a confidential area
- Open till late and at weekends
Contact a Nurse
Contact a Doctor
How can we help you?
Vaccinations, medication and travel advice
We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (minimum 6-8 weeks) before your journey.
After you submit the above, we will contact you in due course about your form. If we cannot provide certain vaccinations (such as Yellow Fever), we will refer you to a relevant clinic for these.
Do you need vaccinations?
Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.
Let’s see what we can do…
Social Prescribing is linking people up with activities or services in the community that they might benefit from. It’s about connecting people to non-medical sources of support. We aim to help people live well and safely, and to maintain healthy lives, through non-medical support offered by Reading’s voluntary and community groups.
Berkshire Care Services Directory 2019/20
This guide can help you make informed decisions about your care.
It contains information on care in Berkshire, including having a care assessment, funding social care and supporting carers.
There is also a comprehensive list of social care services in Berkshire, including care homes for the elderly, home care for people with learning or physical disabilities and dementia nursing homes in Berkshire.
Telephone: 01223 207770
The Little Blue Book of Sunshine
Life can be tough! If school is pants, you’re trying to figure out who you are and parents are stressing you out… then why wouldn’t you feel down on the world? But that’s rubbish if it means you feel bad about yourself, lose confidence or can’t bounce back.
The Little Blue Book of Sunshine explains some of the things you can do right now to feel better, or who to turn to if things feel too much.
Berkshire Talking Therapies
Problems such as anxiety, depression, stress and phobias are very common. Talking Therapies is a friendly and approachable service that helps people with these problems.
Telephone: 0300 365 2000
Time to Talk: West Berkshire
Time to Talk West Berkshire provides free confidential counselling services to young people in need aged 11 to 25.
Telephone: 01635 760331
Sport in Mind
Sport in Mind® is the independent Berkshire mental health sports charity formed in Reading in 2011 to use sport and physical activity to help aid the recovery of people experiencing mental health problems and encourage individuals to move their lives forward in a positive direction.
Telephone or Text: 07341 267740
Free anonymous online chat for young people to discuss your mental health issues.
The Campaign Against Living Miserably (CALM) is an award-winning charity dedicated to preventing male suicide, the single biggest killer of men under the age of 45 in the UK.
Telephone: 0800 58 58 58
Berkshire Children, Young Peoples and Families Services
We provide care and support to children, young people and their families in Berkshire. We offer Specialist Children’s Services, Mental Health & Therapy Services.
Telephone: 0300 365 1234
No5 offers confidential listening to support children and young people and those around them, through our free counselling service for those aged 10-25 in the Reading area.
Telephone: 0118 901 5668
Text: 07984 357551
Relate Berkshire offers relationship counselling, sexual therapy and family counselling for couples, families and singles to help make relationship changes for the better.
Telephone: 0118 987 6161
BEAT Eating Disorders
We are a champion, guide and friend to anyone affected by eating disorders, giving individuals experiencing an eating disorder and their loved ones a place where they feel listened to, supported and empowered.
Helpline: 0808 801 0677
Youthline: 0808 801 0711 (for under 25s)
Emotional Health Academy
Helping children, young people and families find support for emotional well-being earlier, faster and more easily within West Berkshire.
Telephone: 01635 519018
MindEd is a free educational resource on children and young people’s mental health for all adults.
SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers.
Helpline: 0300 304 7000
Rethink provide expert, accredited advice and information to everyone affected by mental health problems.
Telephone: 0300 5000 927
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.
Telephone: 116 123
Established in 1996, Daisy’s Dream is a professional support service which responds to the needs of children and families affected by life threatening illness or bereavement. We work across Berkshire and the surrounding areas.
Originally set up to meet the needs of children who had been bereaved, over recent years we have expanded our service to encompass families where there has been a serious illness diagnosis.
Telephone: 0118 934 2604
Sands is the stillbirth and neonatal death charity. We operate throughout the UK, supporting anyone affected by the death of a baby, working to improve the care bereaved parents receive, and promoting research to reduce the loss of babies’ lives.
Telephone: 0808 164 3332
Cruse Bereavement Care - Berkshire Area
Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. We offer support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people.
Telephone: 01344 411919
National Helpline: 0808 808 1677
Support with Confidence
Support with Confidence provides a list of providers of care and support services who have been successfully approved, and undergone the appropriate training and background checks. Support with Confidence is a joint Trading Standards and Adult Social Care scheme that is growing nationally.
Reading & West Berkshire Carers Hub
Carers Trust provides timely, personalised information and support via the Reading & West Berkshire Carers Hub to make caring for a loved one easier.
Telephone: 0118 324 7333
This service is provided by Carers Trust.
Carers Direct Helpline
You can call the Carers Direct helpline if you need help with your caring role and want to talk to someone about what options are available to you.
Telephone: 0300 123 1053
They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.
Telephone: 020 7378 4999
Carers Trust provides a range of support and services which can be accessed via the Carers Hub – funded by Reading Borough Council, West Berkshire Council, North & West Reading CCG, South Reading CCG and Newbury & District CCG.
Telephone: 0118 324 7333
It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. If you are a carer please complete our form.
First steps to finding care and support for older people.
Special Education Needs and Disabilities (SEND)
We support children and young people (up to the age of 25) who have special educational needs or disabilities (SEND). We provide advice, information and can carry out specialist assessments and give ongoing support where necessary.
Telephone: 0118 937 3641
Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.
Download from: www.nhs.uk
Childhood illness visual guide
Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.
Young People with Dementia Berkshire
YPWD (Berkshire) provide a range of support and ancillary services to younger people with dementia (those diagnosed below the age of 65), and to their families and carers, within the Berkshire West area covering Wokingham, Reading and Newbury.
Telephone: 0118 949 5286
Alzheimer's Society UK
Alzheimer’s Society provide information, advice and support to help those affected by dementia live as well as possible with the condition.
National Dementia Helpline: 0300 222 11 22
The Dash Charity (formerly Berkshire East & South Bucks Women’s Aid). We’re here for one reason, to help individuals and families affected by domestic abuse with confidential advice and support.
Telephone: 01753 549865
Berkshire Womens's Aid (BWA)
BWA works throughout Bracknell, Reading and Wokingham, and we are affiliated to the Women’s Aid Federation of England (WAFE).
BWA provides advice, support and refuge services to victims of domestic abuse and provides information and education on the subject to make the case for effective action against domestic violence, intimidation and psychological abuse and for policies that support victims of abuse.
Helpline: 0118 950 4003
Alana House West Berkshire
The Alana House West Berkshire satellite service is supported by the centre in Reading and works in partnership with organisations and agencies locally to provide women only targeted support for vulnerable women with complex needs in the West Berkshire area.
Telephone: 0118 921 7640
Men's Advice Line
Men’s Advice Line: confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members).
Telephone: 0808 801 0327
West Berkshire Local Safeguarding Children Board
The purpose of the West Berkshire Local Safeguarding Children Board (WB LSCB) is to ensure that everyone is working together towards the safety and wellbeing of children and young people.
Are you worried about a child?
Telephone: 01635 503090
Trust House Reading
The centre in Reading offers a safe place for those affected by rape and sexual abuse.
Helpline: 0118 958 4033
Karma Nirvana - Honour Based Abuse
Karma Nirvana is an award-winning British Human Rights Charity supporting victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, we support and work with all victims.
Telephone: 0800 5999 247
If you are in immediate danger call 999.
National Centre for Domestic Violence
The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.
Telephone: 0800 970 2070
Oxfordshire / West Berkshire Helpline: 0800 731 0055
Freephone 24 hour National Domestic Violence Helpline: 0808 2000 247
Police (non emergency): 101
Victim Support: 0808 168 9111
Kiran Asian women’s aid: 0208 558 1986
Men’s advice line: 0808 801 0327
LGBT helpline: 0300 999 5428
Elder abuse: 0808 808 8141
Childline: 0800 1111
IRiS Reading is an adult alcohol and drug treatment service available to anyone over the age of 18 who lives in Reading. We also have services available for family members of drug and alcohol users who need support.
Telephone: 0118 955 7333
SOURCE - Young People's Drug & Alcohol Service
SOURCE is Reading’s Young Person’s drug & alcohol service, we work with young people under 18 years old or up to 25 if they are vulnerable adults or have LDD. We also offer family work support for our clients.
Telephone: 0118 901 5666
If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110
Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Telephone: 0800 917 7650
Talk to Frank
If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Telephone: 0300 123 6600
Drinkaware Online Tools & Apps
Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk
Crossroads Care Reading
Crossroads Care Reading offers a full range of services for all groups, disabilities or health conditions. We also provide special care services.
ReadiBus is the dial-a-ride bus service for people with restricted mobility in and around Reading, UK.
Telephone: 0118 931 0000
Vocational Training for Adults with Special Needs
This site identifies the best vocational training programs for the disabled this year. Vocational training for the disabled offers a chance for employers to bring diversity into the workplace. People living with disabilities also need to know that there are specific laws which protect them.
Wokingham Local Offer for 0-25 year olds with Additional Needs
SEND Local Offer
We support children and young people (up to the age of 25) who have special educational needs or disabilities (SEND). We provide advice, information, and can carry out specialist assessments and give ongoing support where necessary. We provide some services ourselves, and arrange and fund other services.
Tel: 0118 937 3641
West Berkshire Directory
West Berkshire Directory – Your one-stop shop for help and support in West Berkshire.
Special Needs Checklist: How Disability-Friendly is Your City?
A usual website which helps you evaluate the disability-friendliness of where you live.
Guide to Remodeling a Home for Adults with Special Needs
This guide offers comprehensive solutions for families who care for young adults with special needs.
Renters Rights for People with Disabilities
Living independently is a goal for many young adults with disabilities. It’s an important part of having a fulfilling life, and the drive for freedom exists regardless of ability.
Berkshire Healthcare: Learning Disabilities (CTPLD)
Our team is made up of experienced healthcare professionals who will work together to give you a personalised care plan.
We also work in partnership with social workers and social service assessment officers to make sure you’re getting the best support possible.
Telephone: 01189 373742
Reading Your Way
- Community support
- Peer support
- Social networking
- Your Way
- Your Way individually tailored support
Telephone: 0118 966 0240
Talkback in Reading focuses upon supporting and developing self advocacy, participation and involvement across the Borough. These groups empower people to raise issues and concerns about their lives, their services or their communities.
Royal Berkshire Maternity Services
The Royal Berkshire Hospital has a range of Maternity Services available to residents in Berkshire.
Telephone: 0118 322 7296
Planning your Pregnancy
If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy.
Berkshire Sexual Health Services
Berkshire Sexual Health provides a range of services throughout Berkshire including contraception, STI checks and relationship advice.
The Florey: Sexual Health
Our clinics will provide you with accurate information, confidential care and support for all aspects of your sexual health. We offer the full range of sexual health services including testing for and treatment of sexually transmitted infections (STIs) and contraception.
Telephone: 0118 322 7202
Royal Berkshire Hospital
21a Craven Road
Reading RG1 5AN
British Pregnancy Advisory Service - Reading
BPAS (British Pregnancy Advisory Service) cares for women with an unplanned or unwanted pregnancy.
Telephone: 03457 30 40 30
NHS Sexual Health Guide
Everything you need to know about sexual health, including contraception and STIs.
Sexual Health Help Line
The Family Planning Association Sexual health help line can give you confidential information and advice.
Telephone: 0845 122 8690
Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.
Smokefree Life Berkshire
Smokefreelife Berkshire is a free service from Solutions 4 Health serving Bracknell, Reading, Slough, Windsor and Maidenhead, West Berkshire & Wokingham and we offer support that works!
Telephone: 0800 622 6360
Text: Quit to 66777
Quit with help
Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.
The Little Blue Book of Sunshine
The Little Blue Book of Sunshine explains some of the things you can do right now to feel better, or who to turn to if things feel too much. You can pick up a copy at school, download a copy to your phone or simply read some of the great advice.
West Berkshire Directory
Your one-stop shop for help and support in West Berkshire!
Reading Services Guide
A website full of useful information and services in and around Reading.
The free weight management programme serving West Berkshire, Wokingham, Reading, Slough, Windsor, Ascot and Maidenhead.
Telphone: 0118 449 2036
Text: ‘MyHealth’ to 66777
You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.
NHS Weight Loss Plan
The plan is designed to help you lose weight at a safe rate of 0.5kg to 1kg (1lb to 2lb) each week by sticking to a daily calorie allowance.
Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.
One You Couch to 5K - Mobile App
The Couch to 5K app has been designed to get you off the couch and running in just 9 weeks. Grab your trainers, download the app and follow the step-by-step instructions.
Download from: play.google.com
Download from: itunes.apple.com
Am I a Healthy Weight?
Calculation your BMI using this NHS Choices Tool