Emergencies In case of an emergency during surgery hours please telephone the surgery on 0118 9595200 and give the details clearly to the receptionist emphasising that it is an emergency.
Out of surgery hours please telephone 111. Calls to the NHS 111 service are free from both landlines and mobiles.
Appointments Appointments can be made to see a Doctor on the same day you request an appointment or in advance and can be made in person, telephone or more easily online.
Cancelling your Appointment If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
Important changes to how we handle your personal data We are required to supply your personal and confidential medical information to the Health and Social Care Information Centre HSCIC). This information will be taken from the practice in a form that can identify you. The practice has NO choice but to allow the HSCIC to extract this information. However, individual patients can instruct the practice to stop the transfer of their data. For more information on the reasons for this data extract and how to opt out of sending your confidential information ask the receptionist for a leaflet.
Online Patient Access
Emis access gives you the opportunity to book/cancel appointments, order repeat prescriptions, leave/receive messages and view your medical record on line.
Ask at reception for more information.
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If you are on regular medication and your doctor feels your medication can be repeated without you being seen each time you will be given a repeat prescription slip.
Either place this slip into the prescription request box by reception, post it with a S.A.E. or use the online system via patient access. We strongly encourage you to apply for EMIS access to order your repeat medicines as it helps us process it quicker and we can send it electronically to your chemist to save time.
Please allow 3 working days for your request to be processed, however be aware it can take considerably longer if your medication review date is overdue.
Repeat prescriptions have a review date. You need to see the doctor or nurse when this expires.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2017, the charges are:
If you have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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